Terms and conditions of sale

The pieces sold on this site are made by hand by LUNEA CROCHET. Full contact details are in the legal notice.

Each piece is made by hand. Slight differences in shade, size or finish may exist from one piece to another: they are part of the nature of a handmade object and are not a defect.

The quantities shown match the stock actually available. When a colour is sold out, you can ask to be told when it is back, which does not reserve the piece.

Prices are shown in euros. VAT not applicable, article 293 B of the French General Tax Code. The price shown is therefore the price paid.

Delivery costs are added to the basket and calculated according to the weight of the order. Their amount is shown before payment.

Payment is made online through Stripe, which alone handles the entry of card details. No card data is kept by Lunéa.

The order is confirmed when payment is validated. A confirmation email is then sent, with the order reference.

Pieces available in stock are prepared within three to five working days. Shipping time is then added: two to five working days in France depending on the method chosen, three to eight working days in the other countries of the European Union, and in any event within thirty days, as required by law.

In mainland France, three destinations are offered: free collection at Maison Fersen, 19 rue de Fersen, 06600 Antibes, where the order is kept for 5 days from the email telling you it is ready; a pickup point, with Mondial Relay; and your home.

Lunéa also delivers to the other countries of the European Union: to your home, by Colissimo International or international tracked letter, and to a Mondial Relay pickup point in Belgium, Luxembourg, the Netherlands, Spain, Portugal, Italy and Poland. The delivery country is chosen before payment, with its prices. Territories outside the European customs union, such as the Canary Islands, are not served.

The carrier behind home delivery depends on the weight of the order: to your letterbox by La Poste tracked letter when the contents allow it, as a parcel by Colissimo beyond that. The price shown in the basket follows this choice, and it is fixed before payment.

The tracked letter is delivered without a signature, to your letterbox. It is only offered when the contents of the order allow it, and then appears among the available methods before payment. Outside France, its tracking may stop at the border depending on the destination country.

The chosen method and, where relevant, the selected pickup point are shown again before payment. The pieces travel at Lunéa’s risk: until the order has been handed to you, any loss or damage is our responsibility.

You have fourteen days from receiving your order to withdraw, without giving a reason and without penalty. Simply let us know by email before the end of this period.

The piece must then be sent back to us within fourteen days of letting us know.

We refund you within fourteen days of receiving your decision, including the original delivery costs, at the price of our standard delivery. If you chose a faster or more expensive method, the extra cost remains yours.

We may delay this refund until we receive the piece, or until you provide proof that it has been sent, whichever is earlier.

You may handle the piece as you would in a shop, to check its nature and characteristics. Beyond that, a reduction for loss of value may be made from the refund, for example if the piece has been worn, washed or damaged. The refund is not refused for all that: only the loss of value is deducted.

This right does not apply to pieces made to measure, to your specifications or clearly personalised: the law expressly excludes them. Choosing a colour or size among those offered in the catalogue does not make a piece personalised: these pieces remain fully covered by the right of withdrawal. Only a piece made according to your own instructions, through a custom request, is excluded.

Write to us first at bonjour@lunea-crochet.fr. The return address is given to you then: do not send anything before, or we would not be able to track your parcel.

Return costs are yours when you exercise your right of withdrawal. We recommend a tracked service: without proof of sending, a lost parcel remains your responsibility.

They are ours if the piece is faulty or does not match what was ordered. In that case, the legal guarantee applies and nothing is charged to you.

After the fourteen-day withdrawal period, no return can be accepted on that basis. The legal guarantees, however, remain open well beyond it.

Do not send a parcel without letting us know. Without notice, we can neither identify it, nor link it to your order, nor refund you on time.

This form is not required: an email is enough. It is made available because the law provides for it, and because it helps not to forget useful information.

This form does not apply to pieces made to measure or clearly personalised, which the law excludes from the right of withdrawal.

All our pieces benefit from the legal guarantee of conformity and the guarantee against hidden defects provided by French law. They apply whatever is stated on the site, and are independent of any commercial guarantee.

The legal guarantee of conformity allows you, for two years from delivery, to obtain the repair or replacement of a non-conforming piece. Hidden defects allow you to act within two years of their discovery.

You have nothing to prove during these two years: a defect that appears within this period is presumed to have existed at delivery, and it is up to us to prove otherwise if we dispute it.

Variations that come with handmade work, shade, size or finish, are not a lack of conformity.

A piece made to measure or clearly personalised is made according to your own instructions. The law excludes it from the right of withdrawal. This exclusion does not concern the catalogue: choosing a colour or size among those offered is not a personalisation, and these pieces keep their fourteen days.

A custom request is neither an order nor a commitment on our part. Léa looks at it, and may decline it: a design she cannot make, a material she cannot find, a deadline she cannot meet. No payment is asked at this stage.

If she accepts, she sends you a written quote: the description of the piece, the materials, the colours, the dimensions, the price and the making time. This quote is valid for thirty days and only becomes a contract with your written agreement.

Your agreement starts the making, and the absence of a right of withdrawal is reminded to you at that exact moment. Payment is requested on agreement. Once the making has started, the order can no longer be cancelled: the yarn is bought and the work is under way on a piece nobody else can buy.

Two situations are exceptions, and they are at our cost. If Léa finally cannot make the piece, you are refunded in full. If the announced time were to be significantly exceeded, you may ask for cancellation and a refund of what was paid.

Variations that come with handmade work, shade, size or finish, are not a defect. The legal guarantees of conformity and against hidden defects apply fully to a custom piece, as to any other.

As long as an order has not been shipped, you may ask for it to be cancelled by email and get a full refund.

A personalised piece already started is an exception: the applicable conditions are in the previous section.

In the event of a dispute, first send us a written complaint at bonjour@lunea-crochet.fr. We undertake to reply and to look for an amicable solution with you.

If it remains unresolved, you may refer it free of charge to a consumer mediator: write to us and we will give you their details.