Need a detail?
Answers to the most frequent questions.
Are the pieces really handmade?
Yes. Lunéa pieces are crocheted and finished by hand by Léa. Small differences may exist from one piece to another: they are part of what makes each piece handmade.
Why do the available colours change?
Léa works with yarns and colours that change regularly. Each colour has its own stock. When a shade is sold out, you can ask to be told if it comes back.
When will my order ship?
A piece in stock is prepared within 3 to 5 working days. The carrier's delivery time is then added and shown separately.
Where do you deliver?
Lunéa delivers in France and across the European Union. In France, small pieces travel as a tracked letter, straight to your letterbox; the others go to a Mondial Relay pickup point or to your door with Colissimo. You can also collect your order for free at Maison Fersen in Antibes, open seven days a week: it is kept for five days after the email letting you know it is ready. In the other EU countries, delivery is to your door with Colissimo International or by international tracked letter, and to a Mondial Relay pickup point in Belgium, Luxembourg, the Netherlands, Spain, Portugal, Italy and Poland.
Can I return a piece?
Yes. You have fourteen days after delivery to change your mind, without giving a reason. Please write to us first: we give you the return address at that point. Return postage is yours if you simply change your mind, and ours if the piece is faulty or not as described. Choosing a colour from the shop does not change this right: only pieces made to order from your own instructions are excluded, and you are reminded of this before approving a quote.
Can I ask for another colour or a special piece?
Yes, with the Custom order form. A request does not guarantee that the piece can be made, nor its price or timing. Léa reads every request herself and replies within 2 working days, before offering a quote if the project is possible.
Do I need an account to order?
No, you can order without an account. You can then open your Lunéa space with the same email address: you sign in with a link sent by email, with no password to create, and orders placed without an account are added to it automatically. Otherwise, the “Track an order” page gives you the same tracking from your order reference and your email.
Do you offer gift wrapping?
Not yet. There is no gift message, gift wrapping or gift option in this first version of the shop.
Another question?